See what our customers are saying about their pools. There is a reason we are ranked #8 of the Top 50 Pool Builders in the US.
We love our Platinum Pool! The entire process is designed to revolve around the customer’s satisfaction. Every detail is fully explained to the customer in a way you can understand. We were treated with honesty and respect from every employee we worked with along the way. Our total satisfaction is even important to Scott, the owner of Platinum Pools, who reached out to us to offer his expertise with making design decisions that we struggled with. Our salesperson, Ian, was very patient and made sure we understood all aspects of the design and what to expect during the building of the pool. Our project manager, Malik, was a great communicator and made us feel that he was working for more than a paycheck. He went above and beyond to ensure our total satisfaction. Everyone who comes over to our house, loves our pool as much as we do. If you’re considering a new pool, you must contact these guys. They are the best!
I am a first time pool builder and did not know where to even begin with the design process. I met with several companies but none was more responsive than Scott Barber and Platinum Pools. When Scott came to the house for my initial consultation, my wife and I were impressed by his professionalism and genuine attitude. Scott continued to ask what was our vision and used that information to help us design our pool. This helped us design a pool that was not too big, not too small, and allowed us to layout all of our features in the right place for our family. Scott was patient with us and explained the pros and cons for placement of features. This was important to us because the last thing we want to do is have a feature in a location that is not functional. With every design change, Scott never made it seem as if it was an inconvenience. He was very responsive to our questions and would return calls and emails in a timely manner, even after hours. Scott explained every step of the process. He advised us of the typical timeline but made us aware that there may be a slight delay in certain steps due to COVID. His estimated time lines have been spot on. He even checked on us periodically just to see if we had any questions during and after the design phase even if we hadn’t called him. His customer service was outstanding. Platinum Pools is lucky to have someone like Scott Barber represent them.
Platinum Pools installed our pool five years ago in our backyard in Montrose, Houston. They did a great job working with us to design the pool and the construction went smoothly. The pool looks great and we have really enjoyed the pool on hot summer days and the SPA in cold evenings. The in-floor cleaning system works great and we have not had much problems at all with pool. However, when we have had issues, Platinum has honored the warranties and they have given us their full attention and excellent service. With the ground constantly moving in Houston, there is always a risk for issues with the structure of the pool. We needed some minor repairs of the gunite and Platinum Pools came out immediately and had it fixed at their expense. Other minor issues have been solved instantly, and many times at none or minimum cost. Still today, five years after the pool was installed, we feel we have a personal relationship with the customer service team at Platinum Pools and whatever issue we are facing, we know they will support us to have it fixed! I would highly recommend Platinum Pools to anyone looking to add a pool to their backyard!
We love our Platinum Pool! The whole crew at Platinum Pools in Beaumont was a pleasure to work with. Beverly was so pleasant to work with and her design ideas really helped us create a pool we love. As someone who grinds on every detail, Beverly never made me feel like I was a burden on her…she really wanted us to be happy with what we built and it showed in her personality and attitude . Martin was fantastic to work with as he managed the construction of our pool. He always made himself available and took care of details and/or concerns immediately…He never made us feel like ours was just “another project “…his service after the construction has been equally impressive. Josh has a great crew and manages his team perfectly. I feel like his whole team is just a call away, and that means a lot when you are making a financial decision like putting in a pool. The only reason they got 5 stars is because it wouldn’t let me give them 6. I would highly recommend this team to build your pool!
Malik is on top of everything, including pool school. He has been an outstanding project manager throughout the process. His attention to detail is exceptional. We are thrilled we have been lucky to have him build our pool.
I wanted to take the opportunity to share with you what a pleasure it has been to work with Josh, Kristen and Beverly. We recently moved to Silsbee from Kingwood and we were a little hesitant to go with Platinum to install our pool based on our previous experiences in KW, yet 3 of our friends spoke so highly of Josh and Beverly – and boy were they right.
The communication has been superb, exceeding our expectations, the product is exactly what we asked for and Josh has worked on days that we would not expect to see a pool representative work.
We are grateful to have chosen Platinum and encourage you to do what it takes to keep this team together.