I'm in an industry that most customers don't give negative reviews, they simply don't come back. I have found that people tend to gravitate toward the negative reviews to see what they might be up against rather than reading through all of the positive reviews a company may have earned. Needless to say, I had to give a review on this process.
YES, CONSTRUCTION IS HARD! Yes, there were days where it was sunny in my yard and crews weren't there because of rain in the general area. Yes, there was a pile of trash (in a designated area) that drove me CRAZY BUT....I've learned that is construction. Truth is, this was my second pool and man o' man do I think higher of Platinum Pools than I do the previous pool company I used. Our pool is incredible! Honestly, watching the crews lay tile as well as the decking was an art form. I notice little things on friends and neighbors’ pools that don't look quite right, and I have to chalk that up to the quality of my pool. For instance, one of my neighbors has "rock" that really isn't rock, and it's painted to look like rock. Weird.... This pool is our relaxation place, fun place and we're making memories. I would build with Platinum again and again. I suppose my suggestion would be to allow the "process" to take place. I had to accept that there was a CONSTRUCTION PROJECT in my back yard and that meant all of things that come with that type of thing. Not always easy but worth it!!!
We built our pool in the beginning of 2017. Our experience was awesome. From the sales to the project manager to the crews that Platinum had hired everything went well. We did have a few weather delays as can happen on a construction projects, but were always informed of schedule changes and reasons for delays. Even having said that the pool was finished in the timeframe we requested. Their service department is the best. Shelley has been wonderful to work with and is always very responsive. I would highly recommend Platinum Pools, and do so on a regular basis.
13 months after our pool was installed I found the smallest piece of plastic in the pump filter basket. After some quick emails with Shelley Wehberg at Platinum Pools and her detective skills she was quickly able to determine where the piece came from, got the replacement part ordered and I'm up and running! But the story doesn't end - as soon as that was fixed my beloved Polaris 9450 pool vacuum died - fearing the worst I reached out to Shelley again - my Platinum repairman will be out no less than 24 hours later to fix it and it's under warranty! What??? Is that possible? 24 hour response time for a pool vacuum? Only with the fantastic customer focused approach that Platinum has. I was thrilled with the entire installation from over a year ago and continue to be impressed long after the bills been paid! Thank you Shelley!
I am a first time pool builder and did not know where to even begin with the design process. I met with several companies but none was more responsive than Scott Barber and Platinum Pools. When Scott came to the house for my initial consultation, my wife and I were impressed by his professionalism and genuine attitude. Scott continued to ask what was our vision and used that information to help us design our pool. This helped us design a pool that was not too big, not too small, and allowed us to layout all of our features in the right place for our family. Scott was patient with us and explained the pros and cons for placement of features. This was important to us because the last thing we want to do is have a feature in a location that is not functional. With every design change, Scott never made it seem as if it was an inconvenience. He was very responsive to our questions and would return calls and emails in a timely manner, even after hours. Scott explained every step of the process. He advised us of the typical timeline but made us aware that there may be a slight delay in certain steps due to COVID. His estimated time lines have been spot on. He even checked on us periodically just to see if we had any questions during and after the design phase even if we hadn’t called him. His customer service was outstanding. Platinum Pools is lucky to have someone like Scott Barber represent them.
Do not call a different pool service company. Call this place and ask for Reuben... dude has 30 years of pool experience, walked me through every step of my system, and explained how equipment manufacturers recommended different chemistry so that they can sell you chemicals. Reuben made about 6-7 adjustments to my pool and the system and it's a night and day difference from before he showed up until now. He may never have to come back because I'm so confident in everything he showed me how to do. Great service indeed.
I just wanted to let you know how absolutely thrilled we are with our new pool. We have worked with many contractors in the past few months getting our new home just the way we want it. The professionalism and quality workmanship your company provided has exceeded our expectations.
Mark and Dave were both on top of the project every step of the way. Their demeanor, patience and willingness to work with us from the design through the construction was unsurpassed. Lynsie, who I believe is a customer service representative, has been so wonderful and followed up with me on every issue we’ve had.
The workmanship and quality of our pool speaks for itself. Every family member and friend who has seen it comments on how absolutely beautiful it is. We have recommended Platinum Pools to many friends of ours who are thinking about building a pool. We have assured them they will not be disappointed. Matt and Kelly Holland took our advice and I believe their pool is nearing completion!
Thanks to you and the entire Platinum Pools team for helping us transform our backyard into something we will enjoy for years to come!
Thank you to Platinum Pools…specifically Paul and Lynsie. I procrastinated on committing to the pool because I was dreading the mess and hassle. I was pleasantly surprised with how easy the installation was. Each of the subcontractors were there when Paul said they would be, and each of them were very efficient and clean. Paul was always available to answer our questions and address our concerns. Lynsie was very organized and helpful when we were picking our tile and coping. I highly recommend Platinum Pools!
Mark Wyner came to our home and quickly designed our pool and we are very pleased with the process. We felt heard in our project requests and Mark worked to answer all questions and solve any problems in a very timely manner. We also had a great supervisor who oversaw the building stages of the project. He was easily reachable at all stages of the process! We recommend Platinum to all our friends! See the pictures for Mark's design including the landscaping!!
This is our second pool with Platinum and they continue to offer cutting edge technology, gorgeous materials, and by far the best designer in the industry, Mark Wyner. We loved the initial design and were excited to pick out materials, and with Mark's help we were blown away by how beautiful, functional and carefree our pool is. Mark went above and beyond in every stage of the project and our experience was flawless. I would highly recommend Mark and would not hesitate to engage his expertise for any future projects. Can not find enough superlatives to describe how great he was to work with. He consistently exceeded our expectations as did the entire customer service team with Platinum Pools. We are lifelong customers.
Platinum Pools built our pool in 2010 and we are still a customer today. They are very knowledgeable about ALL things pools, which is important, because there are many pool service companies that don't meet that requirement. Their customer service is great, always returning a call or email quickly. Thank you Platinum Pools!
I wanted to take the opportunity to share with you what a pleasure it has been to work with Josh, Kristen and Beverly. We recently moved to Silsbee from Kingwood and we were a little hesitant to go with Platinum to install our pool based on our previous experiences in KW, yet 3 of our friends spoke so highly of Josh and Beverly - and boy were they right.
The communication has been superb, exceeding our expectations, the product is exactly what we asked for and Josh has worked on days that we would not expect to see a pool representative work.
We are grateful to have chosen Platinum and encourage you to do what it takes to keep this team together.
I was very impressed with Tim, very pleasant, super knowledgeable, all around nice fella!
Thanks again for your quick response!!