13 months after our pool was installed I found the smallest piece of plastic in the pump filter basket. After some quick emails with Shelley Wehberg at Platinum Pools and her detective skills she was quickly able to determine where the piece came from, got the replacement part ordered and I’m up and running! But the story doesn’t end – as soon as that was fixed my beloved Polaris 9450 pool vacuum died – fearing the worst I reached out to Shelley again – my Platinum repairman will be out no less than 24 hours later to fix it and it’s under warranty! What??? Is that possible? 24 hour response time for a pool vacuum? Only with the fantastic customer focused approach that Platinum has. I was thrilled with the entire installation from over a year ago and continue to be impressed long after the bills been paid! Thank you Shelley!
We are so thrilled to be installing a pool and look forward to working with Platinum Pools.
I wanted to let you know how impressed we are with our designer, John Dowling. He has provided outstanding service. He was patient and very informative as we worked through the process of figuring out if we could even put in a pool. He listened dilligently to my ideas and offered suggestions in areas where I was uncertain. He continully followed up with out being pushy. He’s one of the main reasons we decided to go with Platinum. His professionalism, postive attitude and excellent customer service exceed expectations. These are not easy qualities to come by in today’s business market. John has earned our trust and loyalty.
My son is a disabled veteran. After five long years in the hospital, he was discharged and we were finally able to bring him home to a fully handicap accessible home that we had built, our main goal being to make his life as comfortable as possible. When we made the decision to install a pool for his water therapy and for a place for his kids to enjoy, we consulted with multiple pool companies. Platinum Pools stood out from the rest. Danny Colicci patiently walked us through the design process and helped us choose the right pool for our situation, addressing all of our concerns and helping us to feel comfortable in the transaction. The price he gave us blew the competition out of the water (pun intended). The owner, Scott Waldo, personally came to our home to ensure that we were getting the best service and even suggested some very thoughtful modifications to our design (that we are so happy we implemented!). The best part? Our pool is gorgeous. Friends, family and neighbors have all complimented the latest addition to our yard. My son loves his new pool and his kids can’t wait to spend the summer swimming! A big thank you to Platinum Pools and all of the contractors that helped make this dream a reality for our family. 10/10 would recommend to others.
I just wanted to let you know how absolutely thrilled we are with our new pool. We have worked with many contractors in the past few months getting our new home just the way we want it. The professionalism and quality workmanship your company provided has exceeded our expectations.
Mark and Dave were both on top of the project every step of the way. Their demeanor, patience and willingness to work with us from the design through the construction was unsurpassed. Lynsie, who I believe is a customer service representative, has been so wonderful and followed up with me on every issue we’ve had.
The workmanship and quality of our pool speaks for itself. Every family member and friend who has seen it comments on how absolutely beautiful it is. We have recommended Platinum Pools to many friends of ours who are thinking about building a pool. We have assured them they will not be disappointed. Matt and Kelly Holland took our advice and I believe their pool is nearing completion!
Thanks to you and the entire Platinum Pools team for helping us transform our backyard into something we will enjoy for years to come!
Thank you to Platinum Pools…specifically Paul and Lynsie. I procrastinated on committing to the pool because I was dreading the mess and hassle. I was pleasantly surprised with how easy the installation was. Each of the subcontractors were there when Paul said they would be, and each of them were very efficient and clean. Paul was always available to answer our questions and address our concerns. Lynsie was very organized and helpful when we were picking our tile and coping. I highly recommend Platinum Pools!
Mark Wyner came to our home and quickly designed our pool and we are very pleased with the process. We felt heard in our project requests and Mark worked to answer all questions and solve any problems in a very timely manner. We also had a great supervisor who oversaw the building stages of the project. He was easily reachable at all stages of the process! We recommend Platinum to all our friends! See the pictures for Mark’s design including the landscaping!!
This is our second pool with Platinum and they continue to offer cutting edge technology, gorgeous materials, and by far the best designer in the industry, Mark Wyner. We loved the initial design and were excited to pick out materials, and with Mark’s help we were blown away by how beautiful, functional and carefree our pool is. Mark went above and beyond in every stage of the project and our experience was flawless. I would highly recommend Mark and would not hesitate to engage his expertise for any future projects. Can not find enough superlatives to describe how great he was to work with. He consistently exceeded our expectations as did the entire customer service team with Platinum Pools. We are lifelong customers.
I wanted to take the opportunity to share with you what a pleasure it has been to work with Josh, Kristen and Beverly. We recently moved to Silsbee from Kingwood and we were a little hesitant to go with Platinum to install our pool based on our previous experiences in KW, yet 3 of our friends spoke so highly of Josh and Beverly – and boy were they right.
The communication has been superb, exceeding our expectations, the product is exactly what we asked for and Josh has worked on days that we would not expect to see a pool representative work.
We are grateful to have chosen Platinum and encourage you to do what it takes to keep this team together.