Frequently Asked Pool Questions

Platinum Pools is an expert at all things pool and backyard related.
Find answers to your questions with our FAQ


Referrals can be the most valuable source of information. If a builder gives you a list of only 20 to 30 names you should be concerned. You should call old customers and ask about their experience. Ask if they had any problems and did the company take care of them? If possible, go and see some of the work that the builder has done in your area. Make sure that they are a member of NSPI (National Spa and Pool Institute) and always check with the Better Business Bureau to make sure all complaints, were handled properly. – Go to how to pick a pool builder for more information
Warranties are very important. You should compare the warranties of every builder you speak with. Make sure all warranties are in writing, not verbal. Remember one thing: the warranty is only as good as the company and their reputation. If the builder is not in business for the duration of your pool warranty, then you do not have a warranty.
You will be surprised at how a small backyard can have the most innovative design. Good builders can design an enjoyable backyard no matter what size.
The price of a pool is determined by much more than size and shape of the pool. Many builders do not include some of the most important factors affecting cost in their proposals. Because there are so many factors that go into building a swimming pool, there are many ways to cut corners. Here are some of them:

  • Craftsmanship
  • Quality of materials (smaller pumps, filter, etc.)
  • Design
  • Underground strength
  • Ease of maintenance
  • Warranties
  • Service

Remember: GOOD WORK IS NEVER CHEAP, AND CHEAP WORK IS NEVER GOOD. – Go to how to pick a pool builder for more information

A lifetime structural warranty means that the gunite structure will hold water for as long as you live in the home. Remember that this warranty is only as good as the company backing it. Some companies such as Platinum Pools will transfer that warranty one time if you sell your home.
From the day of excavation it should take about thirty working days, which is 6 weeks. Remember though, from the day you sign the contract other things have to happen before the pool can be excavated, such as:

  • Financing (if applicable)
  • Home owners associations
  • Marking and finding utilities
  • Permits from your city or county

Permits can sometimes hold up the process, it all depends on what city you live in and the time of year. Ask your Platinum Pools Staff Designer how long your city normally takes at that time of year.

No. There are only a few times that we need you to be home during construction – the day the swimming pool is excavated and the day that the electrician and gas companies are there. You will also need to water down the gunite structure 2 to 3 times a day for about 7 days as well as turn the water off after the pool is filled to the middle of the tile line.
Most pool companies can build the pool so you only have to spend about 20 minutes a week on maintenance. But most builders build them so you have to spend about 2 hours a week on maintenance. They feel that price is the only thing that matters and that your time is not valuable. All of the things that make the pool easier to take care of is an option and of course cost more money. Platinum Pools includes all these things in our pools because we know that you want to spend time in the pool, not working on the pool.
Yes, it does. Normally you will receive an estimated 75% of the value of the pool. Keep in mind, the more you decorate the backyard with landscaping, the more money you will get back on the pool.
It is possible to build a pool at a very low price. But most of these “incredible deals” are nothing more than a bait-and-switch tactic to get you to call. You should be aware that to build a pool at a low price, quality will be compromised. The cost of the pool may be cheap, but your time and money spent to up keep the pool could be 4 to 5 times more if the pool was not built right to begin with. Remember the old adage “YOU GET WHAT YOU PAY FOR.” – Go to how to pick a pool builder for more information
Yes, a curve shape swimming pool is less expensive than a rectangle. Pools are priced by the perimeter of the swimming pool, which is the tile line around the pool. – Go to the pricing page to see pools and the cost for more information.  If you would like an estimate, Contact Us Online or call one of our local offices.  We have three locations; Houston, Beaumont and Victoria.  You will find the phone numbers listed at the bottom of the website.

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